Project Manager:
Rachel Desmaris

Innovative & marketing project manager

Integrated home renovation service

The project will develop and replicate an integrated home renovation service which will be initially operated in 3 EU countries – France, Ireland and Spain. It builds upon two existing French services from EP (Nantes) and Operene targeted at single-family and multi-family housing renovation, respectively. Both of these integrated services are industry-driven and currently operated without public subsidies.

The TURNKEY RETROFIT service will be developed as a home-owner-centric renovation journey, which will transform the complex and fragmented renovation process into a simple, straightforward and attractive process for the home-owner.

It will include the initial technical and behavioral diagnosis, technical offer, contract development and agreement, structuring and provision of financial support, as well as the on-site coordination of works and quality assurance.

It will be a service-oriented model where the home-owner is offered tailor-made solutions through the whole customer journey.

The service will be accessible through a user-friendly digital platform and it will address drivers of building renovation that go beyond a desire to reduce energy bills and increase asset value, such as home improvement, increased comfort, enhanced health & quality of life.

This project has received funding from EU H2020 program under grant agreement n°839134